Using The Healthy Bytes Platform

On this page, you'll see demos of the Healthy Bytes platform.

In some videos, we mention eligibility estimates in a context where dietitians see patients from a multitude of payers and plan varieties. You can just ignore mentions of eligibility estimates—WCUSA is in the fortunate position to bypass this step entirely because most WCUSA clients have only a handful of plans each. This means that benefits for clients are going to be more predictable, thereby saving precious time.

How Do I Add a New Patient?

Adding a new patient to the Healthy Bytes platform is a simple 4-step process. To give you a quick visual representation, we’ve created a short video tutorial to guide you through the process. You'll need the following information handy when you add a new patient:

  1. Patient: first name, last name, DOB.

  2. Diagnosis: we recommend Z.713 (nutritional counseling). You can also prescribe any other codes starting with “Z” or use diagnoses that that a primary care provider has referred to you.

  3. Insurance: patient’s insurance company name, member ID, group number.

  4. Patient Details: At this point, our system will attempt to auto-verify the patient’s coverage.

How Do I Add Additional Details to a Patient’s Account?

If an insurance company can’t instantly verify a patient’s information, don’t worry! You can still enter the patient manually. Again, we’ve created a short video tutorial to help guide you through this process and serve as a reference going forward.

How Do I Edit An Established Patient’s Details?

Editing a patient’s details on the Healthy Bytes platform is a quick and straightforward process. Simply navigate to your Healthy Bytes provider dashboard and follow the steps in this quick video guide to make changes to the profile of an existing patient.

How Do I File a New Claim?

From your Healthy Bytes dashboard, click “File Claim.” You will then be redirected to your patient list where you can select which patient you’d like to file the claim for. We have a step-by-step video tutorial that will guide you through every step of our painless claim filing process!

How Do I Check the Status of a Claim?

From the Healthy Bytes dashboard, select the “Check Status” button to view all the claims you’ve filed. The next screen will provide you with a broad overview showing the status of your claims. Most providers find our step-by-step video tutorial to be the most useful in learning to use this function of the platform.

An explanation of how to interpret the different claim statuses, take a look at our post on understanding claim statuses.

Some tips on billing →