Meet the Team: Kayla Hoots

Meet Healthy Bytes team member – Kayla Hoots! Kayla is based in our North Carolina office as an Eligibility Team member. Kayla initially joined us as a temp hire but after just one month on our team, it was clear to us that we could never let her go. She is driven, compassionate, and dedicated to helping you navigate insurance and grow your practices!

Meet Kayla!


Growing up, I always knew that I wanted a career in the medical field. After high school, I completed my Certified Nursing Assistant I and II certifications, as well as my phlebotomy license. As a phlebotomist, I learned the billing and coding side of the medical field and found myself getting curious about the ‘behind the scenes’ process. At the time of my departure from the phlebotomy world, entering the insurance world still hadn’t set in as a realistic goal and I spent several years working outside of the medical field while I figured it out. 

In February of 2017, my youngest son was born. I realized it was time for me to start thinking long-term about my career goals and figure out the route I was going to take to get there. I started doing some research and visited my local community college’s website. I clicked on the ‘Job Training Courses’ tab, and there it was: ‘Medical Billing and Coding.’ It was perfect! I signed up for class that same day. 

Once I completed the course, I signed up for my first nationally-recognized coding exam, and ultimately passed a second. During my interview process, I received a phone call with a job opportunity at Healthy Bytes. I was unfamiliar with the company but immediately started doing some research. I did not find one thing that I didn’t like about the company and I couldn’t wait for my first day! Needless to say, it exceeded my expectations. I walked in and was immediately greeted with warm, friendly faces. Everyone in the office made me feel welcome and part of the team. 

It is my pleasure to go in every day and give 110%. Thinking about my future with Healthy Bytes is exciting. I can’t wait to see where the future takes us as a company, as well as the dietitians we assist on a daily basis. I love everything about this job and will forever be thankful to Healthy Bytes for giving me this opportunity to grow – and help dietitians and CNSs grow their businesses!