Meet the Team: Kelly Richardson

Meet Healthy Bytes team member, Kelly Richardson! Kelly is based in our North Carolina office, where she is a claims specialist with our Customer Service Team. Kelly has extensive experience in the healthcare and insurance fields, making her a natural fit for Healthy Bytes!

Meet Kelly!


Hello! I was drawn to my current position of claims specialist on the Customer Service Team at Healthy Bytes because of the challenge it offered. Healthy Bytes encourages growth, learning and doing. I am grateful to my team for their feedback and guidance! There truly is no “I” in “TEAM” here at this company.

My degrees are in applied science and accounting, with a certificate in business administration. I have also taken classes in medical transcription and terminology. Prior to Healthy Bytes, I worked at Cigna Healthcare for more than 10 years and also as a collection specialist at Pharmerica Pharmacy. I was an accounts specialist with CareNet, Inc. for 10-plus years as well, where I maintained the company’s billing system, assisted with Medicaid enrollments, and established websites for various insurance providers.

I assisted patients with insurance claims while at Alfred I. duPont Hospital for Children in Delaware, and handled pre-certifications as an insurance customer service representative with Coventry Healthcare. You may see why my varied experience made me a fit for the work that I do at Healthy Bytes!

What I enjoy in my current role is researching and finding solutions regarding any missing information that may help prevent lost time for the provider. I assist with proactive eligibility estimates as well. By doing so, I can keep client and coverage information up-to-date for the dietitians who need to know what is (and perhaps what is not) covered.  

I enjoy making others smile. I know, it’s simple, but it’s important. In my spare time, I work on projects, crafts and sketches. I’m also a big football fan; my favorite teams are LSU and the Dallas Cowboys.

Kelly, we’re lucky to have your smile on our team!